Frequently asked questions
How much will it cost?
That will depend on which of our contracts falls into your area
as our charging structures do differ.
Royal Borough of Kensington and Chelsea
If you are on a means tested benefit the service will be free
but you will be expected to pay for materials.
If you are not on a means tested benefit you will be charged £9.50
per hour, plus any parking and material costs.
City of Westminster
If you are on a means tested benefit the service will be free
but you will be expected to pay for the parking and materials.
If you are not on a means tested benefit you will be charged £5.50
per hour plus any parking and material costs.
Housing Associations
If you are a tenant of either Shepherds Bush Housing Association
or Women's Pioneer Housing Limited then the service will be free of
charge if the repair is a landlord responsibility. You are able to
instruct us to carry out a repair which is your responsibility and
under these circumstances we would charge you £10 per hour if you
are a Shepherds Bush Housing Association Tenant or £20 per hour is
you are a Women's Pioneer Tenant plus parking and material
costs.
Who will carry out the repair?
Staying Put Services employ their own Small Repair Workers and
have 15 years experience of providing Small Repair Services. We
have our own fully stocked and tooled Workshop and each Small
Repair Worker has their own vehicle.
Our staff are fully trained and have received training in the
following disciplines:
- Manual Handling
- Emergency First Aid
- Health and Safety
- Customer Service
- Dealing with Vulnerable Clients
- Electrical Safety
- Risk Assessments
How long will I have to wait for my repair?
The length of time fluctuates and varies between contracts and
is very much influenced by demand.
At the time of updating this website (July 2006) the current
waiting times are as follows:
Housing Associations: as we only deal with 28
day orders the timescale will be within 28 days.
City of Westminster: 8 Weeks
Royal Borough of Kensington & Chelsea: 4
Weeks